REFUND POLICY

Every paid Sonic Cascade plugin comes with a free 7-day trial, so you can run it through your own sessions before you spend anything. If a purchase still doesn't work out, here's how refunds work.

Changed your mind
Not the right fit? Email us within 14 days of buying and we'll refund you in full, provided the plugin hasn't been unlocked with its serial number. Orders become final once the 14-day window closes or the serial number is used, whichever happens first.

Duplicate purchases
Bought the same license twice by accident? Let us know and we'll refund the extra one.

Technical problems
If a plugin isn't running properly on a system that meets its listed requirements, reach out and we'll troubleshoot it with you. If we can't get it working, we'll look at a refund on a case-by-case basis.

How to request a refund
Email support@soniccascade.com from the address you used at checkout. Include your order reference (it's in your FastSpring receipt email), the plugin you'd like refunded, and a quick note on what happened. For change-of-mind requests, please also confirm the serial number hasn't been entered.

What happens next
You'll hear back from us within two business days. Approved refunds go through FastSpring back to the payment method you originally used. Depending on your bank or payment provider, they can take several business days to show up. Once a refund goes through, the license and serial number for that order are cancelled, so please remove the plugin from your system.

About the charge on your statement
Sonic Cascade sells through FastSpring, our authorized reseller, which handles checkout and payment. That's why your bank or card statement will show "FSPRG." If a charge looks unfamiliar or something went wrong with your order, contact us before opening a dispute with your bank or PayPal. We can almost always sort it out faster.